Every question your hotel does not answer at midnight is a booking lost to the next hotel
Guests plan trips late at night, and they ask before they book: is there parking, is breakfast included, can we check in early, do you allow dogs. If your website cannot answer, they close the tab and book the hotel that could. PlainAnswer puts a warm assistant on your site that answers from your own content, around the clock, in the guest's own language, and captures the enquiry when it is unsure.
See it answer on your own site →Your busiest front desk is your website, and it is unstaffed
Most booking questions arrive when reception is closed or busy. A guest weighing your rooms against two other hotels will not wait until morning for a reply. The site that answers instantly keeps the guest. PlainAnswer staffs that doorway free to start, then from £19 a month.
Every direct booking is commission you keep
When a guest books through a travel site, the commission comes out of your margin. When they book direct, it does not. A guest who gets a fast, clear answer on your own site is far more likely to book with you directly rather than drift back to an aggregator. Recover a handful of direct bookings a month and the tool has paid for itself many times over.
Without PlainAnswer
A guest asks about parking and dog policy at 11pm. No one replies until morning. By then they have booked the guesthouse down the road that answered.
With PlainAnswer
The question is answered instantly from your own pages, in the guest's language. If it is unsure, it takes their details so the enquiry lands with you first.
What your guests actually ask
- Do you have rooms free on these dates, and what is the rate?
- Is parking available, and is it free?
- Is breakfast included, and what time is it served?
- What are your check-in and check-out times, and can we check in early?
- Do you allow dogs, and are family rooms available?
- Where exactly are you, and how do we get there?
PlainAnswer answers the clear ones from your site with the source shown, in the guest's own language. It captures the rest as enquiries.
How it works
You add your website, and any details you want it to know: your rates page, your policies, your directions. PlainAnswer reads it all. Your site does not even need to be fully up to date: you brief the assistant directly, the way you would brief a new receptionist. A warm assistant then answers guests from that content, with the source shown. When it is unsure, or when the guest wants to book, it captures their name and contact and sends you the enquiry. And it learns: answer a new question once from your Inbox, save it as an FAQ in a click, and the assistant handles it itself next time.
Built for trust
It speaks only from your website, so it will not invent a rate or a policy in your name. It shows the guest where each answer came from. When it does not know, it says so and captures the enquiry rather than guessing. It sits alongside your booking engine and reception; it does not replace them.
Pricing and offer
Common questions
Does it work with our booking engine?
It answers questions and captures enquiries from your website, and points guests to your existing booking engine. It does not run your reservations.
Will it quote a rate we did not set?
No. It answers only from your own pages and shows the source, so it will not invent a rate or a policy in your name.
Can it answer international guests?
Yes. It replies in the guest's own language, so a visitor asking in French or German gets a clear answer in the same language.
What if it does not know?
It says so and captures the guest's name and contact details for you. Answer it once and you can save it as an FAQ, so it handles that question itself next time.
How long does it take to set up?
Usually the same day.
See it on your own website
Paste your address and ask it anything a guest would, in about a minute. No signup.
Try the live demo