The shopper with a question and no answer does not buy, they bounce
Online shoppers hesitate at the smallest doubt: will it arrive in time, can I return it, will it fit, is it in stock. If your product page cannot answer, the cart is abandoned and the sale is gone. PlainAnswer puts a warm assistant on your shop that answers those questions from your own product and policy pages, shows its source, and captures the enquiry when it is unsure.
See it answer on your own site →The doubt happens at the moment of purchase
Most shopping questions are simple, and they arrive right when the shopper is deciding. Delivery time, returns, sizing, a spec they cannot find. Every one of those unanswered is a reason to close the tab. Answering instantly, from your own pages, keeps the shopper moving toward checkout. PlainAnswer does that, free to start, then from £19 a month.
You already paid to bring them here
You pay for the ad, the click and the traffic, then lose the shopper at the last step over a question you could have answered in a sentence. Fewer of those doubts means fewer abandoned carts, and it also means fewer "where is my order" and "how do I return this" emails landing in your inbox, because the answer is already on the page. Recover a small share of those lost sales and the tool has paid for itself many times over.
Without PlainAnswer
A shopper asks whether it ships in time for the weekend and how returns work. No answer appears. They leave the cart and buy from a shop that made it clear.
With PlainAnswer
The question is answered instantly from your own shipping and returns pages, with the source shown. If it is unsure, it captures the shopper's details so you can follow up.
What your shoppers actually ask
- How much is delivery, and how long does it take?
- Do you ship to my country?
- What is your returns and refunds policy?
- Is this in stock, and what are the sizes or specs?
- Is there a discount code, and do you price match?
- Is it genuine, and is there a warranty?
PlainAnswer answers the clear ones from your product and policy pages with the source shown. It captures the rest as enquiries.
How it works
You add your shop, and any extra detail you want it to know: your shipping and returns pages, your product information, your FAQs. PlainAnswer reads it all. It goes on with a single line of code, so it works with Shopify, WooCommerce and any other platform. A warm assistant then answers shoppers from that content, with the source shown, and points them to your existing checkout and order tracking. When it is unsure, it captures the shopper's name and contact. And it learns: answer a new question once from your Inbox, save it as an FAQ in a click, and the assistant handles it itself next time.
Built for trust
It speaks only from your own pages, so it will not invent a discount, a price or a stock level in your name. It shows the shopper where each answer came from. When it does not know, it says so and captures the enquiry rather than guessing. It answers and captures; it does not run your store.
Pricing and offer
Common questions
Does it work with Shopify or WooCommerce?
Yes. It reads your site and goes on with a single line of code, so it works with Shopify, WooCommerce and any other platform. It answers pre-sale and policy questions and points shoppers to your existing checkout and order tracking.
Will it invent a discount or a stock level we did not set?
No. It answers only from your own pages and shows the source, so it will not invent a discount, a price or a stock level in your name.
Does it handle order tracking?
It answers your shipping and returns policy from your content and points shoppers to your existing order tracking. It does not run your store.
What if it does not know?
It says so and captures the shopper's name and contact details. Answer it once and you can save it as an FAQ, so it handles that question itself next time.
How long does it take to set up?
Usually the same day. It is a single line of code, or we set it up for you.
See it on your own website
Paste your address and ask it anything a shopper would, in about a minute. No signup.
Try the live demo